We provide you with the following questions for a self-examination:
1. Did you see any error message when playing the videos?
If you keep seeing "Error 10000", your device might have compatibility issues with our platform. You are more than welcome to tell us the brand and make of your device in the feedback section, and please send a screenshot of your error message so our tech team can add your device to our compatible device directory.
2. Did you see the same error message on every video you play or only certain videos? If certain videos didn't play, could you tell us the titles or send us the links of those videos?
3. Did the video load or completely black out?
If the video was loading but lagging, it could be the result of your internet speed.
4. Are you be able to play this video in your web browser (http://veer.tv/videos/4339)? Can you play the same video in VeeR App?
Let us know if the test video doesn't play.
Please tell us the information in bold, to help us better understand your issue. We are unable to help with your issue efficiently if the information from you is incomplete.
We recommend that you number your answers to their correspondent questions, so we could track your feedback down more efficiently.
Thank you for your understanding and support of VeeR!